What could have been an opportunity for the US Mint to win back their customer’s favor and earn some much needed goodwill is turning into another disaster. Approximately 2,200 orders placed for the 2010 Proof Silver Eagle have been deleted in error.
The deleted orders were placed between Friday, November 19 at 12:00 Noon ET and Sunday, November 21 at 7:30 PM ET. In addition to the 2,200 orders deleted for Proof Silver Eagles, another 500 orders for other products may have been deleted.
The US Mint has been contacting the 2,700 customers who have been affected and asking them to resubmit their orders by phone. The resubmitted orders will receive priority processing and free expedited shipping.
According to a statement provided by the Mint, orders placed after November 21 at 7:30 PM are believed to have been processed correctly, and no telephone orders placed during the entire period were impacted. The orders were deleted because the computer system had become overloaded from a high volume of orders.
Earlier this week, I suggested that the opening sales figures provided by the Mint may have been understated. The latest news explains at least part of the discrepancy.
The constant problems with one of the US Mint’s most high profile offerings have certainly been testing the patience of collectors.
Initially, the problems were due to the lack of sufficient silver planchet supplies to satisfy both bullion and collector coin demand. This resulted in the early conclusion of sales for the 2008 Proof Silver Eagle, the cancellation of the 2009 release, amidst sporadic suspensions and rationing of the bullion coins. More recently, the problems have involved communications and order processing for the 2010 Proof Silver Eagle with 100,000 email notifications sent in error and 2,700 orders deleted in error.
Beyond the Proof Silver Eagle, there have been several other areas of dissatisfaction. Product prices were increased virtually across the board this year, even for annual sets which saw the number of coins reduced. America the Beautiful Quarters have been extremely difficult to collect from circulation, and production has been restarted for issues with previously low mintages. The creation of “new products” has simply involved remixing previously available coins and pricing them at a higher mark up. And, there is still no information on the release of the America the Beautiful Silver bullion coins.