Ultra High Relief Email Notification

The following message is being sent by email to US Mint customers who ordered the 2009 Ultra High Relief Double Eagle Gold Coin.

Another version of this message has been posted in the FAQ section of the US Mint’s website. The email is silent with regards to the previous series of emails sent to customers which included ever-changing estimated shipping dates. The email is also silent regarding shipping problems and security problems recently exposed on other sites and print publications. The email also states that they are resuming shipping, although they never broadly informed customers that shipping was being halted.

For anyone who has not received it yet, here is the email in its entirety:

Re: Order Number xxxxxxxx

Dear Customer,

The United States Mint is pleased to announce that we will resume shipping of the 2009 Ultra High Relief Double Eagle Gold Coin during the week of February 22, 2009. However, because of production problems with the Companion Book, you may receive only the COIN and presentation box at this time. If you are a customer who receives the COIN without the Companion Book, we will ship the Companion Book to you, at no extra charge, when it becomes available.

If you ordered your 2009 Ultra High Relief Double Eagle Gold Coin between January 22, 2009, and February 9, 2009, you are under the 30-day return policy. If you ordered on or after February 10, 2009, you are under the seven-day return policy. The return timeframe for the 2009 Ultra High Relief Double Eagle Gold COIN and presentation box will begin on the date you receive it. If you are dissatisfied for any reason with your 2009 Ultra High Relief Double Eagle Gold COIN, you may send it back to the United States Mint within the applicable return period for a full refund or replacement. If you return your COIN for any reason prior to receiving the Companion Book, we will cancel your shipment of the Companion Book. If you receive the Companion Book within the applicable return period, you must return both for a full refund.

If your Companion Book is shipped separately, the exchange timeframe for it also will begin on the date you receive it and under the same return policy – 30 days or seven days – as applicable. We will make no refunds for the Companion Book; we will make exchanges for damages only.

Customers’ orders will be shipped on a first-come, first-served basis. You will be notified by email when your order has shipped. If you do not receive the Companion Book with your COIN, you will receive a second e-mail notification when we ship the Companion Book.If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between January 22 and February 23, 2009, we expect to ship it by April 24, 2009.

If you place your order for the 2009 Ultra High Relief Double Eagle Gold Coin on or after February 24 (and up until March 24, 2009), we expect to ship it by May 24, 2009.

Thank you for your interest in United States Mint products.

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Comments

  1. Anonymous says

    I paced my order within the first hour these went on sale and my ship date has changed numerous times, with the last ship date I saw online of 2-20. My coin still hasn't shipped & they can't tell me when it will. I'd like for somebody from the mint to say exactly how many coins have been shiped as of 2-25.

  2. Michael says

    “I’d like for somebody from the mint to say exactly how many coins have been shipped as of 2-25.”

    The US Mint will almost never give a straight answer to a simple question.

    Personally, I have heard of only four actually received in hand:

    The one on Coin Network, the PCGS MS70 coin, one graded by NGC at MS 69, and one mentioned on Coin Review.

  3. Brad says

    Man, this is driving me crazy! My coin showed that it was "In Stock & Reserved" for several days before the Mint's online tracking ability went down. Now I'm at the mercy of those order status e-mails they send out once in a while. For me, most of the time those things were pretty much worthless (ship confirmations were typically received AFTER I already have the coin in hand!).

    I ordered my UHR gold coin on the very first day, and my order went through after 1 hour and 10 minutes. Never have I had an order placed so quickly and showing "In Stock & Reserved" that has taken THIS long to get here! I can't stand not being able to see status updates on the website. They have GOT to get that feature back up soon!

  4. Bob says

    I spoke to NGC today to see if they might adjust the Early Release cut off date and the girl I spoke with said they had in house/graded around 40.

  5. Anonymous says

    MICHAEL, CAN YOU TELL US HOW WE CAN FILE COMPLAINTS WITH THE MINT. THERE IS NO PAGE ON THE MINT WEBSITE TO DO SO. MAYBE IF ENOUGH CUSTOMERS SEND COMPLAINTS MAYBE THINGS WILL CHANGE. THIS IS A LOT OF NONESENSE WHAT HAS BEEN GOING ON LATELY WITH ORDERS. HOW DOES THE MINT PROMPT A COIN FOR A YEAR AND THEN NOT HAVE THE COIN OR THE BOOK AVAILABLE TO SHIP TO CUSTOMERS. DID THEY THINK IT WAS A SHOCK THAT SO MANY PEOPLE WOULD ORDER THIS COIN, THEY HYPED IT FOR A YEAR AND NOW THEY CAN’T DELIVER!!!!!

  6. Anonymous says

    This is just the biggest joke. Who is the clown that is running the mint and how do we get rid of him or her. If anyone out there has any stroke with a congessman or senator, they should tell them how messed up this is. And we wonder why the us government is broke.

  7. Anonymous says

    last paragraph states orders from 1st day to 02/24 will be shipped Apr. When I finally got through by phone the rep told me the same. But, they give themselves a buffer and the earlier the coin was ordered the sooner it comes out between now and then. So your guess is as good as they can fill the orders. Notice the excuse is the Book that goes with it. I even ordered an available 1st Lady 1/2oz and it wasnt shipped yet, its been 2 weeks. Mint is in choas, phone lines busy, online too busy to update. Shhhhh, what can you do?
    Like money in the bank I guess.

  8. limalo says

    Hi again, Michael,

    As I posted earlier today, my UHR gold coin was shipped on February 24. I can now confirm that it arrived today, February 25. As the Mint’s email stated, the book was not included.

    For those who might be wondering, I did order my coin on the first day although I can’t remember what time it was. So a first day order was shipped on 2/24 and received on 2/25. My advice would be to just be patient as the Mint is, indeed, shipping coins again.

    Just thought people might like to know. Take care.

  9. Anonymous says

    Limalo, or anybody else who’s received a UHR,
    How was you coin shipped? I have previously received coins from the mint before they showed up as a charge to my credit card. Thanks

  10. limalo says

    This is in response to the person who asked how the UHR gold coin was shipped. The coin was sent via UPS Next Day Air. In this case, the coin was actually shipped before it showed up on the credit card. The coin was shipped 2/24 and arrived 2/25. The credit card charge has a date of 2/24 but it didn’t appear until 2/26.

    Not sure what the relevance of any of this is but since you asked, those are the facts.

    The question I have is since all of these coins are encapsulated fresh out of the mint, what is the point of having them graded by any of the grading services? Shouldn’t they all be more or less MS 70 any way? Who cares what some arbitrary, self-serving, grading service says? What do other people think of having them graded or not? Thanks and take care, all.

  11. Anonymous says

    Limalo,
    Thanks for the shipping info. Based on what I've seen 98% of modern encapsulated coins will grade 69 or 70. Is it really worth the cost to have your modern coins graded, not in my opinion. If you're collecting pre-1933 U.S. gold or other rare coins, the answer is maybe or yes, depending on the coin & its condition.

  12. Anonymous says

    Is it possible to get a straight answer from the mint? This is a new level of customer dis-service. I ordered the coin the first day. Did they think that no one was going to buy their product? With all of the people out of work and losing their jobs it might be a good idea of replacing the entire staff except the artisians. A manager from Mcdonalds could run the mint better than what is being done. Don’t sell something that you don’t have or are prepared to have. It’s that simple!!!

  13. Anonymous says

    I am new to ordering from the US mint, but the last few weeks since my UHR order resemble integratged supply chain – military/aerospace procurement! Soo many processes, ‘hoops’ to jump thru, etc. Perhaps the mint has recently subscribed to SAP?

  14. Anonymous says

    I ordered UHR in the first 30 minutes on the January 22nd (order number 3082XXXX). I am still waiting for my coin although many other customers who ordered hours if not days later (some order numbers are as high as 3086XXXX – 3088XXXX) already received their UHR’s and/or emails notified that it had been already shipped. Read the posts on any collectors coin forum with so many complains and disappointments’(great source of the information: http://forums.collectors.com/categories.cfm?catid=26). Then you know how many other “first- hour order” customers like me did not have any info about their UHR’s shipment. What about the Mint FIFO policy about first-come, first-served? It is not respected and really take no place. Caling the customer service is just wasting your time -they are not aware about this mix-up in processing the orders. They know nothing about UHR orders!!!
    I am so FRUSTRATED!!!

  15. Jemakat says

    I ordered within the 1st 15 minutes on the January 22nd, also with an order number 3082xxxx and have not had my UHR shipped.

    Called the US Mint today and during my conversation with the customer service person I inquired about FIFO shipping and that I had ordered in 1st 15 minutes so I was suprised it had not shipped. Her comment to me was that “I don’t think they are doing it that way.”

  16. Anonymous says

    I ordered late in the day on 1/22. I checked with customer service via phone today and they have me down for a ship date of 3/6 with no guarantees. The customer service rep cryptically said that my order was “at headquarters being checked” but that this was normal and doesn’t necessarily mean there is anything wrong with the order.

  17. Anonymous says

    I’ve been reading several blogs relating to the UHR and can’t believe what I’m reading. I have been collecting coins for 40 years and have never experienced anything like this situation with the mint. I too, ordered a UHR from the mint. My order was completed within the first 6 minutes. Guess what, to date, no coin! Some days I feel more frustrated than others with what is, to me, a competency problem at the mint. Communication is terrible! I hope someone at the mint is reading this. I suspect that for every one complaint on these blogs that there are several others that don’t take the time to write. I have also experienced the shifting dates syndrome and lack of adequate answers from the mint.

  18. Michael says

    I think complaints sent by letter would have the most impact.

    UNITED STATES MINT
    OFFICE OF PUBLIC AFFAIRS
    801 9TH STREET, NW
    WASHINGTON, DC 20220-0001

  19. Anonymous says

    It is not just about the delays, there are excusable, this is about not respecting the Mint first-come, first-served policy, and this is not acceptable.
    I ordered within the 1st 25 minutes, and how much longer I have to wait? Until April 24th, May 24th, or maybe entire “promised” nine months?? I don’t care about First Strike designation, and I would not about FIFO, LIFO, RIRO, whatever they do (I am ready to swallow the fact that many lucky guys that ordered hours and days after me already enjoy their new toy), if I only had a warranty that the early-order customers like me will not receive another email right after they send out all the UHR’s on hand to the late(r)-order customers that will say: “sorry, your order was cancelled, UHR no longer available…”

  20. Carlos says

    I’m new to coin collecting and the mint, and I waited until Feb. 24th to order, so I’m assuming that I might not even get the UHR Coin after hearing how much issues the mint is having. I do agree, we should all write and complain to the address Michael wrote. specially those that have waited months/weeks. If what Jemakat wrote, about them not respecting the first come/first serve policy, that is truly wrong and unethical.

    …I’m also assuming there won’t be a Silver Proof American Eagle for 2009, sad.

  21. UPTONIGHT says

    I did NOT receive that long-winded explanatory e-mail. However, the Mint DID send me an e-mail telling me that my UHR had been shipped on February 26th!

    For those keeping track, I ordered the UHR on January 24th, and (on the ship-date) I was charged the Jan.24 price: $1189.
    (plus $4.95 shipping)

    I expect to have it in my hands before (or, by) March 4th, which is my birthday!

    YAY, MINT!

  22. Anonymous says

    The US Mint’s email notification is a sore spot. After trying to place an order for the UHRDE, the order was cancelled, over and over again with an automatic notification with no explanation. I wrote to the US Mint and got no response. It is SNAFU at the US Mint. I recommend that everyone write to the Treasury Secretary about these problems. Except you can’t send email…unlike every other web-based commercial business there is no email link on the website to customer service!

  23. Anonymous says

    Mint notice, an order I placed for the UHR at 12:45 P.M. 1/22/09 was shipped
    today 3/4/09.

  24. Anonymous says

    Ordered mine on March 12th and received it on March 24th. Cost$1293.95. No Book yet

  25. Anonymous says

    Did anyone else get an e-mail from the mint to take a survey about your UHR gold coin order? I did, but they did not provide me with the “9 digit number” needed. I really wanted to take that survey. I am not happy about coins not shipping FIFO

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