Yesterday, many readers reported receiving an email notification from the United States Mint indicating that the 2010 Proof Silver Eagle was “sold out.” Anyone checking the status of their subscription order found that it had been changed to “canceled.” This was particularly distressing since the product has not even been released yet.
Calls to the US Mint’s customer service phone number indicated that the email notification was sent in error, and that orders would be reinstated. Late in the evening, a second email notification was sent to impacted customers confirming the same.
This article on Coin Update News includes the wording from both emails, as well as some information about the volume of distressed customers that called the US Mint yesterday.
Just now, the US Mint has released the following statement regarding yesterday’s situation:
On November 10, 2010, email notifications were sent out to United States Mint customers notifying them that some backordered and subscription items were canceled. Approximately 100,000 orders were impacted, primarily for Mount Hood quarters bags and rolls and the 2010 American Eagle Silver Proof Coin. We are in the process of reinstating these orders and expect corrections to be completed by noon on Saturday, November 13, 2010. All impacted customers have been notified that the original cancellation was in error. The United States Mint is looking into the cause of this error and deeply regrets any inconvenience it has caused.
Let’s hope things go more smoothly when the product officially goes on sale November 19, 2010 at 12:00 Noon ET.